Airport e-commerce platform Grab is renaming the core area of its business Servy: the enterprise self-service platform for hospitality.
The Grab Airport Marketplace and Grab app will remain crucial offerings under the broader Servy umbrella of solutions.
The rebrand to Servy reflects the natural evolution of the company, which now provides more than the ability to grab food on the go at the airport, says the company.
Founded in 2014 as an airport mobile ordering app for food and beverage, Grab has now processed more than six million transactions across the globe.
Over the years, Grab, now Servy, has innovated and expanded its product line and now offers a comprehensive portfolio of self-service solutions for all areas of hospitality, branching into new avenues such as street-side restaurants, venues and arenas, hotels and resorts and enterprise food service.
In addition to its airport marketplace, Servy will continue to provide three core products to enhance the guest experience and reduce high-touch service aspects across hospitality: QR/NFC-based Order@, allowing guests to order and pay from their own device without an app; Servy Marketplace, combining multiple dining and retail options in one user interface, accessible from the user’s mobile device; and Self-Service Kiosks, enabling self-order and self-checkout guest experiences across a variety of hardware options.
Mark Bergsrud, CEO of Servy, said: “We’re incredibly proud of the progress the company has made over the last five years, having become the world’s leading airport e-commerce platform. Starting with our launch at Hartsfield-Jackson Atlanta International Airport in 2015, we’ve built a network of meaningful partnerships across the industry with hospitality operators, airports, airlines and distribution channels. The rebrand to Servy signals and supports further expansion across the business and beyond airports.”
