Los Angeles International Airport has launched NomNom, a two-wheeled, semi-autonomous robotic ambassador for its popular online food and beverage ordering service, www.LAXOrderNow.com
The airport pilot program is a partnership with Unibail-Rodamco-Westfield (URW).
NomNom will be able to carry up to 40 pounds of food at a time as it follows behind delivery staff from AtYourGate, which delivers food ordered via LAX Order Now. The robot can move at speeds up to 6 mph and uses a series of cameras and sensors to recognize and follow its handler throughout the airport.
The robot is another way LAX is tapping into new technology and innovations to support the overall passenger experience, says the official statement.
LAX Order Now offers contact-less order pickup from LAX restaurants, with optional delivery available directly to the gate areas in select terminals. Guests can scan QR codes throughout the terminals or visit LAXOrderNow.com to browse menus, place an order and pay.
The service entails a small additional delivery fee. Guests will be notified on their mobile device when orders are on their way and when they arrive in the designated gate area, and each participating restaurant will provide an estimated delivery time to help ensure food arrives prior to departing.
At Your Gate delivery team members, and NomNom, wear branding to be identified easily and connect quickly with guests who place orders.
