Hudson Group, The Paradies Shops, Estée Lauder/M.A.C / International Shoppes, and Marshall Retail Group were among the winners of the retail awards, bestowed by concessions manager MarketPlace Development, and the Metropolitan Washington Airports Authority. Awards were based on 2014 customer service mystery shopping scores and monthly operations inspections.
“We are proud to recognize the hard work of our merchants,” said Sidney Woods, Marketing Director for the Dulles Food and Shops. “These awards are an expression of our gratitude for those providing an exceptional shopping and dining experience at Dulles International Airport. We look forward to continued success in 2015.”
The Merchant of the Year award went to Taste Inc.’s Vino Volo, with Hudson News winning the award for Best Retail Operations and Hudson Booksellers winning for Most Improved Customer Service. The Paradies Shops and BZB International won Best Newsstand Customer Service for its DC Xpress concept.
Best New Retail Customer Service went to the Estée Lauder/M.A.C store, operated by International Shoppes in Terminal B, which opened last September. The Best Retail Customer Service award went to the AMERICA! Store operated by Marshall Retail Group. Five other awards went to food and beverage and service outlets.