The Port Authority of New York and New Jersey (PANYNJ) Board of Commissioners has selected Munich Airport International GmbH (MAI) to operate and maintain the new $2.7-billion Terminal One, which is replacing outmoded Terminal A.
The vote took place at the December meeting.
Beginning in 2019, MAI will manage operations, maintenance and concessions functions in the existing Terminal A, where it also will make short-term customer enhancements until the terminal’s closure. MAI then will operate the new Terminal One as part of a 15-year agreement. MAI is a subsidiary of Flughafen München GmbH (FMG), which operates Munich International Airport.
The firm’s selection followed a rigorous competition and review process, based on global presence, customer experience rating and concession management expertise.
MAI’s parent company has a unique full-service business model, in which the business activities and practices of the airports it manages are covered by its own departments or subsidiaries. These include airport operations, IT, engineering, real estate services, facility management, fleet management, a training academy, ground transportation services, rentals, hotels and catering, as well as retail.
Terminal One is scheduled to be fully operational by 2022. It will feature cutting-edge digital technology, superior dining and retail options in approximately one million square feet of space and be able to accommodate 13.6 million passengers on three levels. The new terminal will have 33 common-use gates to handle larger aircraft and modernized check-in, security and baggage claim areas.
Munich International Airport ranked fourth among global airports worldwide in the most recent study by Skytrax, and has been voted Europe’s best airport 10 out of the last 12 years, Over the last decade, MAI has maintained a 5-Star rating, awarded to airport managers that achieve superior customer service performance through its facilities, services, amenities and level of customer hospitality.