According to the latest report fromSwiss research agency m1nd-set, there might be a silver lining emerging from the confusion and crisis of the last year—in this case from Brexit. m1nd-set reports that the number of travelers eligible to purchase duty free goods at European and British airports could increase by over 60%, following changes […]
m1nd-set
m1nd-set: Shoppers see technology as key future trend for travel retail
Technology, the store experience and sustainability emerge as important trends that will influence shopper behavior according to the latest m1nd-set consumer insights study. The study was conducted among 1500 consumers who have traveled internationally in the past 12 months, and queried shoppers’ views on the key emerging retail trends and influencing factors that will impact […]
m1nd-set: mixed outlook for travel retail revival in Europe
The travel retail sector across Europe can expect mixed prospects in-store as shoppers begin to travel again in light of the Coronavirus pandemic, reports the latest m1nd-set shopper behavior report. The report from the industry consumer insights research agency was finalized the last week in August, only days after quarantine rules were enforced in the […]
m1nd-set special COVID-19 report reveals long-road to post-restrictions travel/shopping
Only 20% of international travelers will travel again immediately after travel restrictions have been lifted, but this number soars to over 60% of international travelers who say they will take an international flight again within the first 3 months of an end to travel restrictions, according to a special COVID-19 report by Swiss research agency m1nd-set. The report, […]
m1nd-set: Travel retail revenues to take unprecedented hit following US and Italy Coronavirus measures
The U.S. ban on traffic from Schengen countries across Europe will result in a drop in traffic of over 3.5 million passengers over the two month period, reports Swiss research agency m1nd-set, who has analyzed the impact on air traffic across affected countries, following the United States’ unilateral travel ban on air traffic from Europe. […]
m1ndset: First time buyers’ drawn to duty free exclusives and promotions
First time duty free buyers are more likely to purchase a duty free exclusive and merchandise that is on promotion than do shoppers who have previously purchased the products in travel retail, according to the latest industry monitor report from m1nd-set. The report by the Swiss research agency tracks key differences in the paths to […]
DFWC underlines need to refocus on customer satisfaction drivers with latest KPI Monitor
The Duty Free World Council has called for more customer engagement in its latest DFWC KPI Monitor for Q2 2019. The report, which was produced for the DFWC by m1nd-set, shows steady growth in some of the key satisfaction drivers for duty free shoppers, with the global average up by one percentage point since Q1 […]
m1nd-set report: global cruise shopping is “every marketer’s dream scenario”
In its latest report, Swiss research agency m1nd-set takes a close look at onboard cruise shop-ping and how it compares with shopping at airports, concluding that cruise shopping “is every marketers’ dream scenario.” The m1nd-set research identified significant differences between international travelers shopping onboard cruise ships and in airports in terms of scale of business, […]
DFWC KPI monitor shows Travel Retail Exclusives key to Duty Free shoppers
The number of Global shoppers more motivated to buy exclusive items in duty free shops rose slightly in the 4Q compared to the previous quarter, with 45% of shoppers agreeing with the statement, according to the latest Duty Free World Council’s (DFWC) KPI Monitor, released this month. International travelers’ perception of duty free shopping also […]
M1nd-set: Digital disruption creates new opportunities for Millennial marketing
Swiss research agency m1nd-set has released a special analysis on digital marketing opportunities with Millennial consumers via its Business 1ntelligence Service (B1S). M1nd-set’s B1S brings together global shopper insights drawn from 50,000 face-face interviews with travelers at airport departure gates, and IATA’s unique traffic analysis and forecasting tool DDS. M1nd-set has been closely monitoring two […]
Brexit analysis highlights strong gains for EU duty free business
As the Brexit discussions get underway in Europe, the duty free business stands to see strong gains across Europe once the UK officially leaves the European Union, reports m1nd-set. The Swiss research agency reveals that the short and long term impacts on the UK’s exit from the EU will overall be very positive for the […]
Latest DFWC KPI Monitor underlines the importance of differentiation
International travelers want uniqueness and differentiation in the travel retail offer, marking them as key satisfaction drivers in the latest DFWC KPI Monitor. The Q1 2017 monitor, produced in partnership with Swiss based research and consultancy agency m1nd-set, also shows that value for money remains the most important satisfaction driver. New and different products […]
DFWC 2Q-16 Global Shopping Monitor highlights the shopping experience and duty free exclusives
Travelers appear to be happier with the duty free shopping experience these days, according to the results of the Duty Free World Council’s quarterly KPI Monitor for the second quarter of 2016. The report, which was compiled from interviews with over 4,000 travelers across all major world regions during Q2 2016, demonstrates a marked improvement in […]
DFWC launches quarterly Global Shopping Monitor
The Duty Free World Council (DFWC) has conducted a Global Shopping Monitor of duty free shopping trends in the fourth quarter of 2015. The quarterly Global KPI Monitor is part of a continuous project to measure perceptions of the duty free & travel retail industry among travelers, conducted in partnership with research & consulting company m1nd-set. “This is an exciting […]
