3Sixty Duty Free and More has been approved for a 10-year duty free concession at Ontario International Airport (ONT) in Southern California.
The retail space, located in Terminal 2, is 3Sixty’s first airport retail operation on the U.S. West Coast.
The Ontario International Airport Authority (OIAA) Board of Commissioners announced its approval on January 13.
Ontario International Airport, located about 35 miles east of downtown Los Angeles, is the fastest growing airport in the United States, according to Global Traveler magazine.
It operates commercial jet service to 26 major airports in the U.S., and international service to Mexico, Central America and Taiwan.
With its expanding lineup of flights and destinations and passenger volumes near pre-pandemic levels, Ontario has experienced one of the fastest COVID-19 recovery rates among airports across the U.S.
Under terms of the concession agreement, 3Sixty is responsible for all capital investment needed to prepare its retail space and pay a concession fee to the OIAA. 3Sixty is scheduled to open the new retail outlet in Terminal 2 in July 2022.
Miami-based 3Sixty operates duty free/duty paid retail outlets at U.S. airports in Dallas-Fort Worth, Newark and Orlando, among others. The world’s largest inflight duty free concessionaire, it also partners with Singapore Airlines, Virgin Atlantic and Air Canada. The company conducts business on five continents through a world-wide network of packing and fulfilment stations and retail stores.
“The Board of Commissioners is pleased to award this concession agreement to 3Sixty, with its extensive network of partners and diverse suppliers and the capabilities needed to provide the high-profile brands and customer experiences that Ontario travelers demand,” said Alan D. Wapner, President of the OIAA Board.
Alex Anson, 3Sixty’s Chief Operating Officer commented: “3Sixty has over many years developed exceptional partnerships that have enabled our company to interpret traveler needs and align these to our partners brand’s
expectations whilst developing leading retail experiences including omni channel retail. We are excited to bring all of this to Ontario International Airport and realize the duty free retail opportunity, enhancing the overall passenger experience.”
“This is a major step forward in the expansion of our retail options at ONT,” said Atif Elkadi, OIAA Deputy Chief Executive Officer. “We are delighted to welcome 3Sixty Duty Free to be part of the ONT family, and we look forward to a long and mutually beneficial partnership as we continue to grow and develop our business and passenger numbers.
“As our international traffic and destinations continues to grow, the addition of a world-class duty-free outlet will enhance the width and breadth of our retail offerings and add significant value to our customer experience.”
In addition to the new duty free concession, ONT has added several new concessions in the past 12 months, including Dunkin Donuts, Chick-Fil-A and Subway.