DFA CEO Jerome Falic (center) and Regional VP Terry Floyd received the MIA 2015 Overall Concession of the Year Award from MIA Concession Business Development Chief Adrian Songer (left), MIA Director Emilio T. González (third from left), and MIA Ass’t Director for Business Retention and Development Gregory C. Owens (far right).
Duty Free Americas was named Overall Concession winner of Miami International Airport’s first annual Concessionaire of the Year Award.
Nominees were judged by an independent selection panel comprised of professional organi-zations that included the Greater Miami and the Beaches Hotel Association, Convention and Visitors Bureau, Chamber of Commerce, representatives from Bayside MarketPlace, luxury retail brand Swarovski and others.
The award was based on criteria such as sales per square foot, excellence in presentation, retailing and merchandising selection, store uniqueness and appeal, innovation, and customer service.
DFA won the top award competing against more than 200 retail and dining locations at MIA.
“This prestigious award fills us with pride and reaffirms our commitment to work incessantly to offer the best possible shopping experience and customer service to travelers at Miami Inter-national Airport,” said DFA Chairman Simon Falic.
“It is great to be recognized for all the hard work and effort that our managers and sales associates put in every day, and we are delighted to have retail concepts that match the airport’s ambition to engage and excite passengers traveling through Miami.”
“Second only to our airlines, our shops and restaurants are without a doubt the most visible and most important aspects of our airport,” said Miami-Dade Aviation Director Emilio T. González.
