The global duty free and travel retail industries are banding together in a new campaign that targets illicit trade, counterfeit goods and intellectual property theft. Organized by the Duty Free World Council and Tax Free World Association, the global campaign– Duty Free: Trusted, Transparent, Secure—launched today, July 6. Its goal is to highlight the industry’s […]
Duty Free World Council
ACI World and Duty Free World Council form new training partnership
Airports Council International (ACI) World and the Duty Free World Council (DFWC) this week signed a Memorandum of Under-standing fostering a closer strategic partnership for training of front-line and management staff. The strategic cooperation will include the hosting of DFWC Academy online training courses in ACI’s Online Learning Centre to provide new staff training and […]
DFWC Webinar on the State of the Duty Free and Travel Retail industry on Feb. 3
The Duty Free World Council (DFWC) will host a webinar on February 3, to give an update on the current state of the industry as we enter the new year. Titled 2021 – The Year of Recovery?, the webinar will follow similar formats to the well-received episodes held last year and will feature estimated air […]
DFWC: Key WHO meetings on tobacco rescheduled until 2021
The World Health Organisation today announced the postponement of key meetings on illicit trade and tobacco control until November 2021. The DFWC has expressed serious concern at proposals that will be discussed at these meetings, including the allegation that the duty free industry is a source of illicit trade. The WHO has said that its ultimate […]
Sarah Branquinho elected DFWC President
The Duty Free World Council (DFWC) has unanimously elected Sarah Branquinho to the role of President of the Council for a two-year term. Branquinho, External Affairs Advisor at Dufry International AG, had previously served on the board of the DFWC in her former role as President of ETRC. She is well known within the industry […]
DFWC underlines need to refocus on customer satisfaction drivers with latest KPI Monitor
The Duty Free World Council has called for more customer engagement in its latest DFWC KPI Monitor for Q2 2019. The report, which was produced for the DFWC by m1nd-set, shows steady growth in some of the key satisfaction drivers for duty free shoppers, with the global average up by one percentage point since Q1 […]
DFWC releases Economic Impact Study on the DF & TR industry in the Americas
The Duty Free World Council has published a report on the Economic Impact of the duty free industry in the Americas. The report outlines the important contribution that duty free makes to the travel industry and the broader economy. The key figures revealed in the study are • In 2016, US$12.9 billion was spent on […]
Duty Free World Council turns attention to the Americas
The Duty Free World Council is in the process of preparing an Economic Impact Study on the importance of the Duty Free & Travel Retail Industry in the Americas. DFWC, which met in Orlando last week during the IAADFS Duty Free Show of the Americas, reports that significant progress has been made on the […]
DFWC 2Q-16 Global Shopping Monitor highlights the shopping experience and duty free exclusives
Travelers appear to be happier with the duty free shopping experience these days, according to the results of the Duty Free World Council’s quarterly KPI Monitor for the second quarter of 2016. The report, which was compiled from interviews with over 4,000 travelers across all major world regions during Q2 2016, demonstrates a marked improvement in […]
DFWC launches quarterly Global Shopping Monitor
The Duty Free World Council (DFWC) has conducted a Global Shopping Monitor of duty free shopping trends in the fourth quarter of 2015. The quarterly Global KPI Monitor is part of a continuous project to measure perceptions of the duty free & travel retail industry among travelers, conducted in partnership with research & consulting company m1nd-set. “This is an exciting […]
Industry associations urge retailers to respect inbound tobacco allowances
Global duty free trade group The Duty Free World Council and its member associations are urging retailers around the world to take heed of inbound allowances for tobacco goods when they sell to passengers who are traveling to destinations with restricted allowances, especially those where the limit has been reduced in recent months. DFW issued […]
