Los Angeles World Airports, Delta and Westfield have partnered to enhance the LAX T3 passenger experience with a new retail and dining lineup that includes nearly 10,000 square feet of space, 17 new brands, nine LA‐based favorites and eight concepts never before seen in U.S. airports.
The new travel experience at LAX T3 debuted just in time for the holidays and follows Delta Air Lines’ relocation to Terminals 2 and 3 at LAX in May 2017. The relocation was the first step in the airline’s $1.9 billion redevelopment of the terminals to create the Delta Sky Way at LAX.
The redevelopment will be complete in a few years, but the customer experience improvements start now, says airport officials.
“The completion of the Delta Sky Way at LAX is a few years away, but customers can expect to see new features and enhancements to Terminals 2 and 3 throughout the course of the project,” said Mary Loeffelholz, Delta’s Vice President – Corporate Real Estate in LA. “In the end, we want to offer a world‐class customer experience at LAX, and these new, high‐quality dining and shopping options are a fantastic start.”
Among the new, local and iconic brands in the terminal are Angel City Brewery, LA Life, Ashland Hill and The Parlor – all LAX and airport firsts, as well as Shake Shack, Starbucks and L.A.‐based brands Blue Window and earthbar.
Among the new retail lineup, passengers will now also find travel essentials at Hudson LAXpress, a full Hudson News; electronics at Moshi and high-energy retail at Soundstage by Hudson.
“Working together, we’re elevating the experience and helping LAWA and Delta make their LAX vision a reality,” said Dan Hough, Westfield’s Vice President at LAX.
In partnership with the city of Los Angeles and Los Angeles World Airports, Westfield is transforming the customer experience at LAX terminals 1, 2, 3, 6 and Tom Bradley International Terminal. To improve customer satisfaction and drive sales, Westfield is crafting a unique design at each terminal tailored to meet customer needs.
LAX is the fourth busiest airport in the world, second in the United States, and was named one of Skytrax’ 2017 Top 10 Most Improved Airports. LAX served more than 80.9 million passengers in 2016.
